We recommend that you configure a mail server. If the email cannot be sent for any reason, the SMTP service is used to send the email.
If a mail server is configured, the mail server is used to send the email. To check whether the password reset was successful, you must check the administrator email. Note: A temporary password can be requested only once per minute from a single Symantec Endpoint Protection Manager console.įor security reasons, entries are not verified on the server. This method does not work for any administrator accounts that authenticate by using either RSA SecurID authentication or directory authentication. Note: You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication.
A password is reset by sending an email that contains a link to activate a temporary password.
If you have system administrator access rights for a site, you can allow your administrators to reset passwords. NOTE: Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory. Setting up authentication for administrator accounts Resetting a forgotten Symantec Endpoint Protection Manager password
NOTE: Resetpass.bat is no longer provided by Technical Support and is not recommended/supported at this point. in this guide i am going to walk you through resetting the admin password. For one reason or another you might come into a situation were you are unable to login to the Symantec Endpoint Manager Console, Symantec provides a tool that helps to reset the admin password, this tool is placed by default in the SEP Manager installation folder which means you are required to have physical access to the OS on which the SEP Manager is installed.
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